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Mediation Course -
employee mediation

Information:

The training focuses on topics related to conflicts in the workplace and ways to resolve them.

Training program:

The training program covers the following topics:

  • Conflict in the workplace, what is it, what are its sources

  • Types of conflicts – overt and hidden conflicts, M. Deutsch's conflict circle

  • Individual and team conflicts

  • Conflict bad or good?

  • Attitudes towards conflict, stress and conflict, life attitudes according to Harris,

  • Ways to resolve conflicts

  • Communication in conflict

  • Mediation – third party support in resolving conflicts

  • The essence and principles of mediation

  • The role of the mediator

  • Mediator's tasks

  • The course of mediation and its stages

  • A model of intervention in a conflict situation

  • Benefits of Mediation for Organizations

  • Bringing Mediation into the Workplace

  • Mediation Procedure - How to Effectively Submit a Workplace Dispute to Mediation

  • Mediation participants

  • Mediator – characteristics of an ideal mediator.

Cel szkolenia:

The aim of the training is for participants to gain knowledge about conflict in the workplace - how to recognize conflicts, what are the sources of their occurrence, how conflict develops and what is the life cycle of conflict, as well as what are the main strategies for dealing with a conflict situation. Participants of the training will gain knowledge about constructive conflict resolution and the possibility of using the help of an impartial and neutral third party, such as a mediator. The training will provide participants with knowledge about the role and tasks of a mediator, the basis of their intervention, the procedure for submitting a dispute to mediation and the benefits of amicable resolution of disputes and skillful conflict management in the organization.

Training date:

Detailed information can be found in the tabs: schedule and online training.

Number of hours: 8

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